Frequently Asked Questions
Can I change the shipping address once my order has been placed?
Once your order has been placed, we unfortunately can’t make any amendments to your shipping address. However, we may be able to assist you in cancelling and replacing your order. If we are unable to recall your parcel, delivery will be attempted three times to the entered shipping address before being returned to our warehouse.
Which payment methods are available?
We accept Visa, American Express & PayPal.
Can I buy a gift voucher?
At this time we don’t offer the possibility of buying a gift voucher. However, feel free to check for updates as this may be something we offer in the future.
Can I add an item to my order once it’s already been placed?
Unfortunately, we can’t add any additional items to your order after it’s been placed.
How long will it take for my order to arrive?
We fullfill all of our orders via AMZ. After your purchase, you’ll receive a shipping confirmation with an estimated delivery date.
Can I cancel my order after I’ve placed it?
There is a small window before your order is shipped where we can cancel your order for you. If your order has already been shipped, we can also assist you with returning your product for a full refund.
Do I need a Alyaan LLC account or app to place an order?
No, you don’t need to create an account or download an app to place your order.
Which currencies can I use to place my order?
We only accept US dollars, and ship only within the United States.
Is it safe to use my credit card?
Here at Alyaan LLC we take the safety of your information very seriously. All credit card information is protected through Secure Socket Layer (SSL) technology.
Shipping.
Do you deliver outside of the US?
At the moment, we only ship within the US. However, feel free to check for updates as this may be something we offer in the future
I never received my order. What should I do?
Please drop us a line at alyaanllc626@gmail.com so that we can help!
Can you deliver my order to PO Boxes or freight carriers?
At this time, we don’t deliver to PO Boxes (including BFPO) or freight carriers.
Warranty: Replacement & Returns
Can I return my order?
If you are unhappy with your order, please do contact us alyaanllc626@gmailcom to request an RMA number (Returns Authorization Number)
I returned my order but I haven’t received a refund. What should I do?
We’re so sorry about that! Please email us at alyaanllc626@gmailcom and we will sort this out for you.
What is your return policy?
Please see our full returns policy here
One of the products was faulty upon arrival. What should I do?
We are so sorry that your order has not arrived in perfect condition. Please contact us via email so we can assist you: alyaanllc626@gmailcom
There a missing piece. How do I get a replacement?
If there is something missing from your order, please let us know so we can rectify this for you, email us on alyaanllc626@gmailcom and we will have the missing part sent out to you right away.
Product : Cookware
Is my cookware set made of copper or copper coated?
All of our pans have a non-stick copper ceramic coating. Easier to clean and more durable, the copper ceramic coating lasts longer than a standard non-stick coating – no chipping, peeling or flaking.
Does the handle get very hot?
The handle will get warm while using but will always be safe to hold.
Are these PFOA, PTFE, and PFOS free?
All of our pots and pans are non-toxic and PTFE, PFOA, cadmium and lead free.
How can I clean my pan if I burned it?
We recommend filling your pan with water, adding 1 tbsp of biological washing powder and bring the water to boil. Leave the mixture to simmer for 10 minutes, and repeat as necessary.
Is my cookware set dishwasher safe?
Yes, all pieces can be safely washed in a dishwasher, but we recommend washing them by hand for a longer-lasting pristine appereance.
Can my cookware set be used on induction cooktops?
Yes, this cookware set can be used on induction cooktops.
Can my cookware set be used on gas stove tops?
Yes, this cookware set can be used on gas stove tops.
Is my cookware set teflon free?
Yes, this cookware set is 100% teflon free.
Can I use metal utensils with this set?
Using metal utensils may damage the coating of your pots and pans. We recommend using wooden, silicone or nylon spatulas/utensils according to your needs.
Can I buy any of the items separately?
Items are not available separately at this time.
What is the outside of the pots and pans made of?
The outside of this cookware set is made of aluminum covered with a non-stick, heat resistant coating.
Some utensils can be individually replaced. Please let us know if you need a replacement by reaching out to us on alyaanllc626@gmail.com
Are these utensils heavy?
Not at all. Our utensil sets are lightweight and easy to use.
Are these utensils food safe certified? And are they these BPA and nickle free?
All of our utensils are food-safe certified. Yes! all our utensils are BPA & nickle free.
Are these utensils dishwasher safe?
These utensils are dishwasher safe. However, we recommend washing them by hand to maximize your set’s durability.
What are the washing recommendations for these utensils?
We recommend hand washing these utensils using a cloth and soapy water.
Are there other colors available?
Unfortunately, no other colors are available at this time. But let us know if you are desperate for a certain colour and we’ll take your feedback on board.
Is the head of the spatula heat resistant?
Yes, the head of the spatula is heat resistant.
Does the handle get very hot?
The handle will get warm while using but will always be safe to hold.
Product : Cutting Board
What’s the most effective way to clean this board?
We recommend hand washing this cutting board using a cloth and soapy water. It’s best to keep your board dry so make sure to dry it properly after each wash.
What is the size of this cutting board?
This cutting board is 16” x 12” x 1.5”.
Can you cut meat on this?
We don’t recommend cutting raw meat on this board. However, it’s perfectly fine for cutting cooked meat.
What type of wood is this cutting board made of?
The wood we use for each of our chopping boards is Acacia wood.
Is this cutting board seasoned?
This board comes with an oil finish and doesn’t need to be seasoned/oiled regularly.
Is this cutting board anti-microbial and antibacterial?
This board is anti-microbial and antibacterial.
Product : Frying Pan (Individual)
Can I use metal utensils with this pan?
We don’t recommend using metal utensils with any of our pans to avoid damaging the ceramic coating.
Is this pan made of aluminum?
Yes, this pan is made of aluminum and covered with a nonstick ceramic coating.
What is this pan’s coating made of?
This pan is made from copper ceramic coating.
Is this pan dishwasher safe?
Yes while the plan is dishwasher safe, we recommend washing them by hand to protect the coating.
Is this pan lightweight?
The pans are light weight and designed to be easy to handle.
What’s the temperature range for this pan?
This pan can withstand temperatures up to 500°F.
Does this pan contain teflon?
This pan is non-toxic, and doesn’t contain teflon, PFOA, or PTFE.